Ohrt and Goodman promise to never leave customers in the dust

Customer service is key to running any business but for one local contractor, their goal is to have customer service keep on giving even after the job is done.

“What I like to tell my customers is that we are human, we make mistakes but we will be around to fix those mistakes,” said Owner of Ohrt and Goodman, Melissa Goodman. “Just because it’s been two weeks and your warranty is up, doesn’t mean I’m going to charge you.”

Ohrt and Goodman, 358 Center Road, West Seneca has been in business for more than 138 years, specializing in roofing, siding, gutters, windows and doors. The business also caters to heating work, furnaces, boilers, and air conditioning units. Owned by Goodman and her husband Don, the business was formally called Ohrt and Goodman Bros., established by Don’s great grandfather Louie Ohrt.

Goodman said it is the longevity of her employee’s stay that really makes the business a household name, for some of the employees have been around for 35 years.

“A lot of the times our contractors can fix things that probably no other contractor can fix because they have seen so many things over those years,” said Goodman.

Not to mention customers can rest assure they are in good hands with a licensed Buffalo home improvement and heating contractor. Goodman stated it is very important to check the licenses and insurances of any contractor before allowing them to do any work on your home and to also check the expiration date on both certificates.

The business offers free estimates so customers know exactly what they are paying for beforehand. Ohrt and Goodman’s motto is “A contractor you can trust” and they aim to keep that reputation within the community by offering the best customer service possible. They also provide knowledgeable information regarding veteran’s rebates for roofing and high efficiency furnace and boiler rebates.

The owners stated that the biggest problem that people need help with these days is leakage. There was an even an instance where the contractors fixed a whole roof, only to find out the leak was still there and came from the siding. The Ohrt and Goodman contractors never gave up on the situation and continued to fix the problem.

“So we ripped up her siding and put it back up for her again. You get these leaks sometimes and you don’t even know where they are coming from,” said Goodman. “I know there are a lot of larger contractors in the area but they don’t go back to fix the job and that’s one of my big sticking points.”

Goodman said she doesn’t know what the future holds for the business but the plan is to continue to uphold their good name. For more information call Ohrt and Goodman at 674-3582 or visit www.ohrtandgoodman.com