For your shipping needs, look no further than UPS Store No. 3671
For all of your shipping needs, look no further than the UPS Store No. 3671, located at 3806 Union Road.
But that’s not all the local franchise offers; there are plenty of other services provided. The UPS Store also offers packaging, shipping, printing (including laminating and binding), freight services, copying services, faxing, notary services, and overnight delivery. Also offered are mailbox services, where customers can have their mail sent directly to the store – an amenity that is convenient for businesses and travelers.
Customers can choose from three carriers, including UPS, DHL, and USPS – all of which cater to different shipping options. For example, somebody sending overseas would opt for the DHL shipping service, while somebody sending locally would opt for UPS.
“With the services we provide, we can give customers the best carrier that would be the best price for the service,” said John Kwiecinski, co-owner of the store.
Kwiecinski and his cousin opened the franchise 12 years ago when they saw a good business opportunity that would apply to different niches.
“It was just a good business opportunity, and we saw the need for our services as an alternate to the Postal Service for shipping,” he said.
The UPS Store has a “Package Promise,” which guarantees that if an item gets lost or damaged during shipping, customers get a return on their money on the package shipping, as well as the value on the item. This is a service that sets the store apart from other carriers, and for good reason – Kwiecinski knows how much personal belongings mean to his customers.
“When we guarantee something to be there, it usually is,” he explained. “If not, you get your shipping money back.”
Other services that are offered to ensure customer peace of mind are tracking services, which help customers locate exactly where their package is throughout the shipping process. When the package is ultimately delivered, the store emails customers to notify them.
Pricing is usually competitive with other carriers, something Kwiecinski knows is important to customers. While most carriers have the same shipping prices, the UPS Store features amenities within its pricing that set it apart from competitors. These amenities include automatic trackability of packages, as well as insurance on the first $100 of all packages as long as they are properly packaged. Competitive pricing is important to any business, and the owners of UPS Store No. 3671 know that.
Whether it’s a grandparent sending a birthday present to a grandchild, a business shipping a product to a customer, or a friend sending a Christmas present during the store’s busiest time of year, the UPS Store caters to all walks of life, according to the owner, who said that “We just don’t have one demographic – we have it all.”
For John Kwiecinski, the best part of the job is the different people who walk in and out of his store each day. He said that he has customers who have been loyal to the store throughout its 12 years of operation. Those are the people who make everything worthwhile – the customers whom he has gotten to know who have become friends, not just longtime customers. And making them happy, he says, makes everything even better.
“It’s the people you get to meet and the satisfaction to know that they’re happy with our service and that’s why they keep coming back,” he ended. “So we must be doing something right here.”
The UPS Store is open from 8:30 a.m. to 7 p.m. Monday through Friday, and from 9 a.m. to 4 p.m. Saturday. For more information, visit http://www.theupsstorelocal.com/3671/ or call 686-0257.